After the sell is before the sell: we also give customer service our best.
Customer service is a decisive quality criterion for us – both towards our customers as well their end consumers. Every year, we provide service for roughly 30 million items. And we guarantee each of our customers a response within 24 hours.
We rely on strictly organised and standardised processes, which we are continually optimising in line with the “best case principle”. We always offer our after-sales service at the same high quality level – regardless of whether the item is a food tin or an e-bike. Our service teams support each end consumer concern with the same intensity. The special service requirements for promotional articles are also naturally taken into account by us.